31st July 2021

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JK-IGRAMS

Deputy Governor of Jammu and Kashmir (GG) Manoj Sinha on Friday launched the Jammu and Kashmir Integrated Complaints Tracking and Resolution System (), with the aim of engaging with the public and focus on governance issues in the union territory.

  • First in three districts, the system is being tested in Jammu, Srinagar and Reasi – and will be rolled out gradually to the remaining districts by October 2.
  • It will replace the current portal launched in 2018.
  • It will be available 24 hours a day with authentication by the applicant’s prosecution, acknowledgment of receipt by the applicant at each stage, comments from the applicant and presentation of complaints via the call center by making a phone call between 9:30 a.m. and 10:00 p.m. 5:30 pm every day except Sunday.
  • It has now been integrated down to the district level by mapping nearly 1,500 public offices in 20 districts of the Union.
  • The measure comes at a time when the feeling of disconnection and alienation is growing among the population, especially in the Kashmir Valley, which has remained at the forefront since the revocation of J&K special status last year.
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