Deputy Governor of Jammu and Kashmir (GG) Manoj Sinha on Friday launched the Jammu and Kashmir Integrated Complaints Tracking and Resolution System (JK-IGRAMS), with the aim of engaging with the public and focus on governance issues in the union territory.
- First in three districts, the system is being tested in Jammu, Srinagar and Reasi – and will be rolled out gradually to the remaining districts by October 2.
- It will replace the current portal launched in 2018.
- It will be available 24 hours a day with authentication by the applicant’s prosecution, acknowledgment of receipt by the applicant at each stage, comments from the applicant and presentation of complaints via the call center by making a phone call between 9:30 a.m. and 10:00 p.m. 5:30 pm every day except Sunday.
- It has now been integrated down to the district level by mapping nearly 1,500 public offices in 20 districts of the Union.
- The measure comes at a time when the feeling of disconnection and alienation is growing among the population, especially in the Kashmir Valley, which has remained at the forefront since the revocation of J&K special status last year.